Who We Are

If you’re looking for an external or extended HR resource, we are the right choice for you. Our in-depth experience and knowledge will add value to your business from the outset.

It’s all about the people.

We all work in a people based industry. Whether it be employers and employees, clients and suppliers or key partners and mentors, we all have the same need to work ‘together’ and achieve an effective and successful workplace.

Why not discover more about our people?

 

 

Jenny Wallage, Director

Jenny is an experienced HR professional whose career in Marks & Spencer culminated in her becoming a member of the HR Leadership team with executive responsibilities for People Policy, Occupational Health and Employee Engagement. Jenny set up and led a new HR service to support line managers across the UK with policy advice on all aspects of employment matters and a mediation service to help solve workplace disputes.

Jenny is a lay member of the Employment Tribunal service and is certified in workplace mediation with ACAS and Core. She is a Fellow of the Chartered Institute of Personnel Development and is NLP qualified. She is a qualified coach and mentor.

Throughout Jenny’s career she has been actively involved in other organisations and forums, and advisor to various government bodies, including the New Deal. She has also been an active member of Business in the Community Work Well campaign and Employers Forum for Reducing Re-Offending.

Jenny is committed to delivering outstanding service and finding innovative solutions to workplace problems.

 

John McElwee, Associate

John has a proven track record in both Finance and HR Management in Marks & Spencer. After completing his MBA John developed his HR knowledge and expertise by completing a number of generalist HR positions in addition to the specialist roles of Head of Graduate Recruitment, Head of Reward and Head of Employee Engagement.

John is a lay member of the Employment Tribunal service, and a Disability Qualified Tribunal member of the Social Entitlement Chamber. He has also demonstrated an active commitment to continuous professional development having gained an MBA, and is a trained practitioner of NLP, MBTI, Psychometric Testing (Levels A and B, and OPQ) and mediation.

Throughout John’s career he has been actively involved in other organisations and forums ranging from acting as an advisor to the Edinburgh International Festival, Director of The Association of Graduate Recruiters and Chair of SBC’s Employability Leadership Group. More recently John has been involved with the Employee Engagement Task Force, led by David McLeod.

John is committed to understanding how the needs of the business can be best met through an engaged workforce.

 

Gillian D’Analeze, Associate

Gillian is a strategic and solution focused HR professional with over 15 years experience.

She has a demonstrable ‘hands on experience’ of developing and implementing business wide programmes in Marks & Spencer PLC and has a successful track record of utilising internal and external insight to deliver positive business results to the highest standards. In 2012 she worked on a government taskforce reporting directly to HR Leadership Team and HR Director whilst building strong relationships and influencing key stakeholders.

Gillian’s most recent role was as Senior People Policy Specialist specialising in the resolution of all matters of employee disputes. Gillian’s knowledge and experience supports TPS to meet the increased client demand for independent investigations and resolution to employee disputes.

 



Irene Murray, Associate

Irene has many years of experience in the HR profession, having performed several senior leadership roles in cross functional teams during her career at Marks and Spencer plc.

As the Area Head of People Policy, Irene developed significant expertise in handling and resolving numerous challenging and complex cases including Collective Grievances, Employment Tribunals and Settlement Agreements.

Irene has a successful track record as a workplace mediator and holds the ACAS Certificate in Workplace Mediation. She is a Fellow of the Chartered Institute of Personnel Development and will commence a Masters Course in Mediation and Conflict Resolution at Strathclyde University in September 2019.

Irene is a non-executive Director with the Indigo Group, a social enterprise organisation providing early learning and child care solutions from birth to16 years. She also volunteers as a Panel Practice Advisor for the Children’s Hearing System.

Irene is committed to working collaboratively in order to resolve conflict at the earliest opportunity.
 

 

Joanne Hadwin, Associate

Joanne is an accomplished HR professional, who helps businesses resolve tricky people issues quickly and effectively.
 
Joanne has worked in HR for over 20 years and has covered many sectors, including manufacturing / FM / industrial services. Her specialisms include managing large scale change projects  (reorganisations / TUPE transfers / other collective consultation processes) and handling complex disciplinary and grievance cases.
 
Joanne holds a Masters degree in Employment Law and is a certified mediator with Core.
 
She is also a Trustee of Impact Arts, a community based arts charity which uses arts and creativity to enable social change.

Services

  • HR Policy & Advice
  • Workplace Dispute Resolution
  • Mediation
  • Workplace Investigations
  • Coaching

HR Policy & Advice

Implementing employee legislation is an on-going challenge for organisations and can be a distraction for managers trying to lead the business. Policies need to be up to date, effectively implemented and reviewed.

Why use Total People Solutions?

We are independent, knowledgeable HR professionals with practical experience in UK employment policy and legislation. We offer a high quality and customer focused service. We help businesses, organisations and individuals to design, deliver and audit all HR policies.

Workplace Dispute Resolution

Every organisation will at some point experience employee issues including:

Grievances
Investigations
Disciplinary Hearings
Dismissals
Appeals
Preparation for Employment Tribunals

Why use Total People Solutions?

We are experienced in conducting and advising on all aspects of workplace disputes. We can conduct these for you, or we can coach your line managers to ensure a robust process has taken place that minimises the risk of further action

Mediation

Mediation is a structured process, which brings individual people or teams together in the presence of an independent, skilled third party – the mediator, is voluntary, impartial, confidential, and solution focused.

Mediation helps people in dispute to start communicating and working together again. The mediation process allows for collaborative, constructive and creative problem solving whereby individuals feel a real sense of ownership over the outcome.


When can it be used?

Mediation can be used to resolve a number of workplace disputes including:

Breakdown in working relationships
Breakdown in communications
Contractual issues
Disagreements about roles and responsibilities
Poor team dynamics
Cross cultural challenges

 

Why use Total People Solutions?

We are experienced and qualified mediators with appropriate training and strong credentials. We use mediation to help organisations and individuals find prompt, constructive and creative solutions to drive successful and effective resolutions to workplace disputes.

Workplace Investigations

Focussed workplace investigations for employee challenges.

We will conduct independent, robust and confidential investigations for any workplace challenges and provide a clear report with our findings and recommendations.

Why use Total People Solutions?

We can provide skills and experience that may not be immediately available in your organisation.
We will manage our investigations around operational requirements.
We will work with you to identify potential risks and commercial solutions.

Coaching

We can support and develop a learner or client to achieve their professional goals through coaching, guidance and mentoring. Coaching can be used to improve and maximise performance, or support individuals personally following an issue at work. We can also train your Line managers to implement a coaching approach at work.

Why use Total People Solutions?

All of the team are experienced coaches and mentors with extensive experience in supporting individuals to achieve work objectives.

HR Policy & Advice

Implementing employee legislation is an on-going challenge for organisations and can be a distraction for managers trying to lead the business. Policies need to be up to date, effectively implemented and reviewed.

Why use Total People Solutions?

We are independent, knowledgeable HR professionals with practical experience in UK employment policy and legislation. We offer a high quality and customer focused service. We help businesses, organisations and individuals to design, deliver and audit all HR policies.

Workplace Dispute Resolution

Every organisation will at some point experience employee issues including:

Grievances
Investigations
Disciplinary Hearings
Dismissals
Appeals
Preparation for Employment Tribunals

Why use Total People Solutions?

We are experienced in conducting and advising on all aspects of workplace disputes. We can conduct these for you, or we can coach your line managers to ensure a robust process has taken place that minimises the risk of further action

Mediation

Mediation is a structured process, which brings individual people or teams together in the presence of an independent, skilled third party – the mediator, is voluntary, impartial, confidential, and solution focused.

Mediation helps people in dispute to start communicating and working together again. The mediation process allows for collaborative, constructive and creative problem solving whereby individuals feel a real sense of ownership over the outcome.


When can it be used?

Mediation can be used to resolve a number of workplace disputes including:

Breakdown in working relationships
Breakdown in communications
Contractual issues
Disagreements about roles and responsibilities
Poor team dynamics
Cross cultural challenges

 

Why use Total People Solutions?

We are experienced and qualified mediators with appropriate training and strong credentials. We use mediation to help organisations and individuals find prompt, constructive and creative solutions to drive successful and effective resolutions to workplace disputes.

Workplace Investigations

Focussed workplace investigations for employee challenges.

We will conduct independent, robust and confidential investigations for any workplace challenges and provide a clear report with our findings and recommendations.

Why use Total People Solutions?

We can provide skills and experience that may not be immediately available in your organisation.
We will manage our investigations around operational requirements.
We will work with you to identify potential risks and commercial solutions.

Coaching

We can support and develop a learner or client to achieve their professional goals through coaching, guidance and mentoring. Coaching can be used to improve and maximise performance, or support individuals personally following an issue at work. We can also train your Line managers to implement a coaching approach at work.

Why use Total People Solutions?

All of the team are experienced coaches and mentors with extensive experience in supporting individuals to achieve work objectives.

“Many thanks indeed for coming to see me to discuss employee engagement. I found your input tremendously useful in demystifying what seems a complex and somewhat nebulous subject. I am now in the process of trying to simplify our draft strategy and action plan as a result. I am now in the process of trying to simplify our draft strategy and action plan as a result. Your suggestions were well grounded from your experience and although obtained in a large global organisation are just as applicable for an organisation of our size."
Shellagh Stewart, Head of Human Resources, National Museums, Scotland
“TPS are providing us with expert advice in all areas of HR and are able to apply their knowledge to our specific working environment. Their support and guidance have enabled us to set up good systems across the company. Their friendly, pragmatic approach is greatly valued. Working with a small company means that the advice we get is specific and tailored to our business – the personal touch is invaluable.”
Judith Kilvington, Executive Director/Joint CEO, Citizens Theatre
“The service I received from TPS with the multiple grievance, investigation and disciplinary was excellent and I cannot thank TPS enough for the advice given during what was a lousy period of time for me and the company. Thanks again for the advice and help you gave and I would not hesitate in using you again should a similar situation arise."
Managing Director, Pharmacy Company, North West England